I have XFinity for my internet access and land line telephone. The service for both in the last 2 years have been very reliable and have had no issues with either.
We are seniors with a fixed income living on a budget. I told them that when I had xfinity put in. In the 2 years there have been 3 increases in cost of service even tho I was supposedly put on a fixed price. I've talked with other family members and friends and they all tell me that Comcast/Xfinity is a rip off! They, like ATT lure you in with a cheap price and then as soon as they can will increase they're prices. The increases aren't nickle and dime you to death, but substantial Anywhere from $30-$50 like my recent bill showed. We had a 45% increase. They will do this without advance notice as with me.
So, when I called them up I was told that my promo had expired and need to call them every year for a new promo. It's not like you're locked in for several years. It's a game they play with you to make more money off you. They also set these promos in a way that you have to sign up for a bundle in order to save. You can't just sign up for internet because it's more expensive than having a bundle. I have phone and internet service thru Comcast and wanted to delete the phone service. They told me that I would not save anything if I did and basically I could not just have internet service. If I really pressed it, the cost would be the same as with the phone service, so the phone service is basically a give away according to them. I just don't buy that!
My promo ended up being $10 more than I had up to this point which also increased all of the other fees along with equipment rental, another rip off! The modem rental is now $11 a month. I've already paid 2 years rental at $10 or $240. The modem costs about $180 so by the time I'm done with my new promotion I will have as well bought 2 modems. One positive outlook on this is that my speed went up from 60mbps to 150 so I can look at it as if I'm paying $10 more a month for service supposedly over twice as fast as I had. So far I have not seen any difference!
If you are expecting to get the speed you think you are paying for remember that the words are up to. I don't know anyone who actually gets the speed advertised or they are selling. I'm constantly doing speed tests from different devices. My desktop, using a 300mb wi-fi adapter shows me getting anywhere from 60-84mbps download with around 12mb upload with a 150 mbps service. I haven't seen anything above a 100mbps yet. My lap top with a 300mb wi-fi capability shows under 50mb download and a 12-13mb upload. My tablet with a 150 mb capability shows between 30-45mb download and between 6-8mb upload.
I was told that I would receive a new bill and just to disregard the one with the 45% increase as it would be adjusted. I waited and waited...no bill. We got the new bill the other day, no adjustments and a bill for almost $200 for 2 months service. I should have known they are crooks before signing up!
If you have something else available in your area, try them first. I can't recommend Comcast nor ATT. I had ATT and had plenty of problems with their service due to old lines. Even after they replaced the wires, we had issues and lack of service. They are not very reliable! They will however nickle and dime you to death with their increases in time.
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